SDEB025 Проект "Добри практики на HP в сферата на услугите" (Project "HP Best Practices in Service Environment")
Анотация:
The training course covers essential topics related to IT service management (ITSM) and HP’s approach. Participants will explore ITIL alignment, service strategy, transition, and operation. Infrastructure best practices, troubleshooting techniques, and environmental considerations are also emphasized. By the end of the course, learners will gain practical insights into delivering reliable services using HP standards and certifications.
Преподавател(и):
Момчил Тодоров
Описание на курса:
Компетенции:
Upon completing the training course, participants will acquire the following skills:
- How IT Service Management (ITSM) aligns with HP's approach.
- Gain insights into the ITIL framework and learn how HP incorporates ITIL best practices into service delivery.
- Effective Service Design: Learn to design service offerings effectively, considering HP strategies, user needs, and business requirements.
- HP Infrastructure Best Practices: Explore HP's repository of over 1,000 best practices for reliable service delivery, covering areas like availability, security, performance, and business continuity.
- Troubleshooting Skills: Develop problem-solving abilities through real-world scenarios and HP case studies.
- Leverage HP Enterprise Cloud Services for efficient resource provisioning and cost optimization.
- Understand HP's commitment to sustainability and how it aligns with service delivery.
Предварителни изисквания:
Basic computer skills and working English proficiency
Форми на провеждане:
Редовен
Учебни форми:
Проект
Език, на който се води курса:
Английски
Теми, които се разглеждат в курса:
- Compliance of IT Service Management (ITSM) and HP Best Practices
- How HP incorporates ITIL best practices into its service environment
- Service Strategy and Design - HP’s recommendations for designing effective service offerings
- HP’s guidance on transitioning services smoothly
- How HP ensures continuous improvement in service delivery
- Infrastructure and HP Best Practices - Digging in HP’s repository of over 1,000 best practices for reliable IT service delivery
Литература по темите:
- HP Unlocks New Era of AI Experiences Powering Work and Creation (20.05.2024), last seen 05.06.2024 at https://press.hp.com/us/en/press-releases/2024/omnibook-elitebook.html
- Jackowski, Ellen - Chief Impact Officer and Head of Sustainable Impact, HP Inc. (02.06.2022). Leading with Purpose: Progress on our Sustainable Impact Goals, HP Press. last seen on 05.06.2024 at https://press.hp.com/us/en/blogs/2022/leading-with-purpose-progress-on-our-sustainable-impact-goals.html