MHRE412D Emotion work, Emotion Management


This course delves into the social and emotional skills that sustain positive relationships at work. It highlights the foundational and related skills of empathy and “emotional intelligence,” also known as EQ, which refers to the skills of identifying and regulating our own feelings, tuning into the feelings of others and understanding their perspectives, and using this knowledge to guide us toward constructive social interactions. It offers practical ways to strengthen empathy, trust, and collaboration among teams to improve job performance and resolve conflicts more constructively—with a special emphasis on how socially intelligent HR manager can build cultures of belonging and engagement.


• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.

• Understand, use and manage emotions.

• Verbally communicate with others.

• Successfully communicate with others in a non-verbal manner.

• Identify the benefits of emotional intelligence.

• Relate emotional intelligence to the workplace.

• Balance optimism and pessimism.

• Effectively impact others

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Управление и развитие на човешките ресурси (на английски език) - ДО


доц. Елмира Банчева  д-р
 Мина Костова  

Описание на курса:


Students who successfully complete the course:

1) know:

• Understand the connection between emotions and stress in the workplace

• Improve their skills at managing emotions in the workplace and maximizing work relationships

• Learn how to balance the physical, mental and emotional aspects of life

• Understand the role of emotional and social intelligence to improve job performance

2) can

• Upon successful completion of the course students should be able:

Become more effective at managing emotions in the workplace through assertiveness communication skills

• Create less stress in the workplace by fostering work environments where emotional honesty and emotional energy are accepted

• Control their emotions when faced with stress in the workplace and achieve positive interaction in teams and work groups

• Use practical techniques to manage emotions
Предварителни изисквания:

Форми на провеждане:

Учебни форми:

Език, на който се води курса:

Теми, които се разглеждат в курса:

  1. Identifying and understanding emotions
  2. Managing emotions
  3. Understanding others emotions
  4. Helping others to manage emotions
  5. Emotional intelligence and its link to leadership
  6. Motivating sustained development
  7. Emotional regulation, techniques for regulation
  8. Leadership and emotional intelligence

Литература по темите:

Working With Emotional Intelligence, Daniel Goleman

Destructive Emotions: How Can We Overcome Them?, Daniel Goleman

Primal Leadership: Unleashing the Power of Emotional Intelligence, Daniel Goleman, Richard Boyatzis, Annie McKee

Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves

Emotional Intelligence: Self-Awareness, Harvard Business Review

Atlas of the Heart: Mapping Meaningful Connection and the Language of Human Experience, Brené Brown

Permission to Feel: Unlocking the Power of Emotions to Help Our Kids, Ourselves, and Our Society Thrive, Marc Brackett

Dealing With Difficult People – HBR Review Emotional Intelligence Series