Преподавател(и):

доц. Владислав Димитров  д-р

Описание на курса:

Компетенции:

Students who complete the course will be able to demonstrate:

#Proficiency in designing and evaluating exposures and available response options, as well as developing appropriate plans for enterprise risk management, business continuity planning, and disaster recovery frameworks and processes.

#Skills in the use of quantitative and qualitative data use to estimate company risk exposure.

Предварителни изисквания:
Basic knowledge about communications theories;

Internet competency;

Форми на провеждане:
Редовен

Учебни форми:
Проект

Език, на който се води курса:
Английски

Теми, които се разглеждат в курса:

1. The four Ps is a mnemonic that captures the essential elements of crisis management — prevent, plan, practice, and perform.
2. Crisis management is the application of strategies designed to help an organization deal with a sudden and significant negative event. A crisis can occur as a result of an unpredictable event or an unforeseeable consequence of some event that had been considered as a potential risk.
3. What are the three C's of crisis management? If your crisis response plan isn't built on the “Three Cs” – curiosity, compassion, and courage – throw it out and start over. Most plans focus on trying to cover every scenario you can dreadfully imagine.
4. What are the 10 elements of crisis management? An effective crisis management plan has 10 essential elements. These include a risk analysis, an activation protocol, a chain of command, a command center plan, response action plans, internal and external communication programs, resources, training, and a review
5. What are the 6 levels of crisis? According to Robert C. Chandler, Ph. D., internationally renowned crisis communication expert, a crisis has six stages: 1) warning, 2) risk assessment, 3) response, 4) management, 5) resolution, and 6) recovery.
6. Types of Crisis Financial Crisis. Personnel Crisis.
7. Organizational Crisis. Technological Crisis. Natural Crisis. Confrontation Crisis. Workplace Violence Crisis. Crisis of Malevolence.

Литература по темите:

Fink, Srteven.Crisis management.USA 1986

Gerald, Lewis.Organizational Crisis Management: The Human Factor. USA,2006.

Christine M. Pearson

Christophe Roux-Dufort,

Judith A. Clair

International Handbook of Organizational Crisis Management.2007

Marinov, Rusi. Crisis management.NBU,1999.