SDEB011 Проект "Център за обслужване на клиенти - тийм лидерство" (Project "Client Innovation Center - Team Leadership Competencies")
Анотация:
COURSE OUTLINE AND OBJECTIVES
The extracurricular course will consist in introducing Team Leadership Skills and Competencies at the IBM Client Innovation Center.
IBM Bluemix and Watson technologies will be used to exemplify how team leaders interact with technologies and customer care.
The students will have the opportunity to visit IBM premises (IBM Client Innovation Center, for half-day or full-day events covering various topics of the course.
During practice-oriented consultations (online and face-to-face) lecturers communicate with the course participants using:
Email and Viber
Moodle (as a virtual blackboard)
Google Docs (consulting students to elaborate and synchronize working sheets and case analyses).
Dropbox and Google Drive (online platforms to share files < 2 GB).
Преподавател(и):
Валери Кавалски
Описание на курса:
Компетенции:
COMPETENCIES
Successfully graduated students:
1) know:
How team leadership skills interact successfully in a team within IT service environment
Understand Bluemix, Watson and other technologies in the IBM Client Innovation Center to support a sustainable team leadership
2) can:
Develop team leadership skills and competences.
Apply Bluemix, Watson and other technologies in the IBM Client Innovation Center to support a sustainable team leadership
Предварителни изисквания:
Basic computer skills and working English proficiency
Форми на провеждане:
Редовен
Учебни форми:
Проект
Език, на който се води курса:
Английски
Теми, които се разглеждат в курса:
- Part 1: Team Leadership skills and competencies to win client and team partners (Leader engagement, communication & personal branding, emotional intelligence, body language, negotiation, coaching & feedback)
- Part 2: IBM Bluemix and Watson technologies to support Leadrship
Литература по темите:
RECOMMENDED READINGS
KEHN, DAN: IBM Watson Document Conversion Service, 2015.
LUDWIG, HEIKO: Modeling of Customers’ Interactive Control of Service Processes, in: ROSSI, MATTI / SIAU, KENG eds.: Information Modeling in the New Millennium, Hershey, PA 2001, p. 406-426.
PAYSON, JAKE: Drive business decisions by combining Bluemix with Traditional BPM Applications, 2015.
TOMALA-REYES, ANGEL: What is Bluemix, 2015.
IBM Global Entrepreneurship program: https://developer.ibm.com/startups