SDEB005 Проект "Център за обслужване на клиенти - технологични умения" (Project "Client Innovation Center - Tech Skills")



The extracurricular course will consist in introducing IBM Bluemix, Watson and other innovative technologies used at the IBM Client Innovation Center to exemplify support and customer care.

The students will have the opportunity to visit IBM premises (IBM Client Innovation Center, for half-day or full-day events covering various topics of the course.

During practice-oriented consultations (online and face-to-face) lecturers communicate with the course participants using:

Email and Viber

Moodle (as a virtual blackboard)

Google Docs (consulting students to elaborate and synchronize working sheets and case analyses).

Dropbox and Google Drive (online platforms to share files < 2 GB).

прочети още
Телекомуникации и компютърни технологии


гл. ас. Николай Милованов  д-р
 Валери Кавалски  

Описание на курса:



Successfully graduated students:

1) know:

How to apply tech skills to interact successfully in service environment

How to recognize tools and technologies which can be used in variety of IBM business areas

2) can:

Activate relevant skills and competences.

Use Bluemix, Watson and other technologies in the IBM Client Innovation Center

Предварителни изисквания:
Basic computer skills and working English

Форми на провеждане:

Учебни форми:

Език, на който се води курса:

Теми, които се разглеждат в курса:

  1. Part 1: Tech skills to win a client and a partner (employee professional experience and knowledge)
  2. Part 2: IBM Bluemix and Watson technologies

Литература по темите:


KEHN, DAN: IBM Watson Document Conversion Service, 2015.

LUDWIG, HEIKO: Modeling of Customers’ Interactive Control of Service Processes, in: ROSSI, MATTI / SIAU, KENG eds.: Information Modeling in the New Millennium, Hershey, PA 2001, p. 406-426.

PAYSON, JAKE: Drive business decisions by combining Bluemix with traditional BPM Applications, 2015.

TOMALA-REYES, ANGEL: What is Bluemix, 2015.

IBM Global Entrepreneurship program: